Policies

We endeavor to process your order within 4-6 business days of receiving your order. Orders may take longer to ship during peak season & promotional periods. Domestic orders are shipped through USPS or UPS from our studio in Portland, Oregon(you can choose the courier and speed of transit delivery at checkout) and International orders can ship through USPS, UPS, or DHL. Shipment charges are calculated at checkout based on weight and final destination of the order. All return shipping fees are the responsibility of the buyer though we are happy to provide a pre-paid return shipping label (the cost of which will be deducted from your store credit as it applies.) We offer free standard ground shipping on US domestic orders $300 and up.

We want you to feel comfortable ordering from Atèlette, especially if you are discovering our clothing for the first time. Finding the right fit can sometimes take a little trial and error, and we are happy to accommodate reasonable returns within the guidelines below.

Return Eligibility

Please contact us within 7 days of delivery to request a return. Include your order number and the full name associated with your order so we can assist you promptly.

Once your return has been approved, we will issue you an RMA form. Please include the RMA form with your return package. Parcels without this RMA form will take much longer to process. it must be shipped back to us within 7 days of receiving your return authorization. Returns sent outside of this window may not be accepted.

Returned items must be in their original, unworn and unwashed condition with all original tags attached. Garments must be free of signs of wear, alterations, damage, makeup, deodorant, fragrance, odors, pet hair or other indications of use.

All returns are carefully inspected upon arrival. Atèlette reserves the right to decline a return that does not meet these conditions.

First-Time Orders

We understand that finding your perfect fit may take a little time. For your first order with us, eligible items may be returned for an exchange, store credit, or a full refund, provided they meet all return eligibility requirements outlined above. Our goal is to help you find the sizing and fit that works best for you within our collection.

For the purposes of this policy, a first-time order is defined as the first order placed by a customer under the same first and last name and shipped to the same mailing address, regardless of the email address used to place the order. We reserve the right to determine first-order eligibility at our sole discretion.

Returning Customers

For all orders following your first purchase, eligible full-price merchandise may be returned for store credit. Store credit will be issued after your return has been received and inspected. Please allow up to 14 days from receipt of your return for processing. Refunds to the original form of payment are not offered on subsequent orders except where required by law or when an error has been made on our part.

Sale & Final Sale Items

Sale items not specifically marked Final Sale may be returned for store credit only, provided they otherwise meet our return eligibility requirements. Items marked Final Sale cannot be returned or exchanged. Promotional discounts applied to otherwise full-price merchandise do not automatically make an item Final Sale unless this is clearly stated at the time of purchase.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We strongly recommend using a trackable shipping service. Atèlette is not responsible for returned parcels that are lost, damaged or otherwise fail to reach us. Original shipping charges are non-refundable.

Where We Ship - Atèlette currently ships throughout the United States and to a small selection of international destinations. International shipping is presently available to Canada; Singapore, Hong Kong and Japan; Australia and New Zealand; and Denmark, Finland, Norway and Sweden.

As a small independent label, we thoughtfully choose the countries we are able to serve based on shipping reliability and the customs, tax and regulatory requirements of each destination. At this time, we are unable to ship to the United Kingdom or most countries within the European Union due to the additional compliance requirements involved in selling into these markets. We hope to expand our international shipping destinations as Atèlette grows.

International customers are responsible for any applicable duties, import taxes or customs fees assessed upon arrival unless otherwise stated at checkout.

We are happy to accept eligible returns from our international customers in accordance with our standard return policy. Please contact us before sending an international return so we can provide the appropriate return instructions.

International customers are responsible for the cost of return shipping. When preparing your return, the shipment must be clearly declared to the carrier and on all customs documentation as “Returned Goods / Returned Merchandise” and not as a new commercial sale. Please include the original order number and follow the customs instructions provided with your return authorization.

Please do not assign a new retail or commercial sale value to the returned merchandise or send the parcel without the appropriate return designation, as this may cause the shipment to be assessed import duties, taxes, brokerage or processing fees when it re-enters the United States.

Any duties, taxes, brokerage fees, import processing fees or other charges assessed to Atèlette as a result of an incorrectly declared or improperly prepared return will be deducted from the customer’s return credit.

Original shipping charges, duties, taxes and customs fees paid on the original shipment are non-refundable. Atèlette is unable to reimburse duties or taxes paid directly to your local customs authority or shipping carrier. International returns must be sent using a trackable shipping service. Atèlette is not responsible for returned parcels that are lost or damaged in transit.

Sometimes the piece is right and the size simply isn't. We are happy to help you find a better fit whenever inventory allows. Please contact us within 7 days of delivery to request an exchange. We will issue you an RMA form. Include your order number, the item you would like to exchange and your preferred replacement size. Please include the RMA form with your return package. Parcels without this RMA form will take much longer to process. Once your exchange has been approved, the original item must be shipped back within 7 days of receiving your exchange authorization and must meet all of the condition requirements outlined in our Return Policy.

U.S. Size Exchanges

Eligible U.S. orders receive one complimentary size exchange per item. Customers are responsible for the cost of returning the original item to Atèlette; we will cover the cost of shipping the replacement size back to you. Because our garments are produced in small quantities, all exchanges are subject to availability and we cannot guarantee that your preferred size will remain in stock while your return is in transit. If the requested size is no longer available, your return will be handled according to the return terms applicable to your order: first-time customers may choose store credit or a refund to the original form of payment, while returning customers will receive store credit. Additional exchanges of the same item are subject to shipping charges.

International Exchanges

Because of the additional shipping, customs and import requirements involved, we are unable to offer complimentary exchanges on international orders. If you need another size, please contact us and we will be happy to help determine the best option based on availability. International customers are responsible for return and replacement shipping costs, as well as any applicable duties, taxes or customs charges. International exchange returns must follow the customs declaration requirements outlined in our International Returns policy.

Sale Items

Sale merchandise may be exchanged for another available size unless the item is specifically marked Final Sale. Sale items may not be exchanged for another item. Items marked Final Sale cannot be returned or exchanged.

Need Help With Fit?

If you are unsure which size to choose, please feel welcome to contact us before ordering. We are a small team and are always happy to provide garment measurements, fit guidance or additional information that may help you choose your size with confidence.

For first-time orders, eligible returns may be approved for an exchange, store credit, or a full refund, provided all return requirements are met. A first-time order is defined as the first order placed by a customer under the same first and last name and shipped to the same mailing address, regardless of the email address used to place the order. We reserve the right to determine first-order eligibility at our sole discretion.

For all subsequent orders, approved returns will be issued as store credit only. Store credit is issued only for the cost of returned items and does not include original shipping fees. Store credit will be issued to the account used for the original purchase.

Store credit is valid for 12 months from the date of issue. A 10% service fee applies to reactivate or reissue expired store credit.

Purchases Made with Store Credit

Store credit is provided to give you the flexibility to choose another piece that feels right for you. Because store credit is issued as the resolution of a previous return, orders paid in whole or in part with store credit are considered final sale and cannot be returned, exchanged, or converted into additional store credit.

As part of our commitment to minimizing waste, our gift cards are only offered in digital format. When you purchase a gift card, it will be sent directly to the email address you provided during checkout. You have the flexibility to either forward the digital gift card to your intended recipient with ease, or if you prefer a physical copy, you can open the email and print out the gift card for a more traditional presentation.

All of our packages are shipped with tracking. Once a parcel departs from our studio, our access to information regarding its whereabouts is on par with yours. In instances of a misplaced, missing, or stolen parcel, as the recipient, you possess a greater capacity to facilitate its recovery by directly engaging with the carrier. They can subsequently liaise with the delivery driver on your specific route to expedite the search process. Your prompt communication with the carrier is often the most effective approach to resolving such situations efficiently. Please visit this link for further assistance -- https://www.usps.com/help/missing-mail.htm We are also happy to file a claim on your behalf as sometimes multiple claims file help expedite the process.

We're sorry, but we do not accept order cancellations. When receiving your order, you may request to return it for store credit. We kindly ask you to shop thoughtfully and be a conscientious consumer. Take a moment to peruse and comprehend our policies, and don't hesitate to ask any questions before making your purchase.

Sale & Final Sale Items

Items purchased at a discount of 25% or more are considered Final Sale and cannot be returned, exchanged, or returned for store credit. This includes markdowns, promotional offers, and discount codes that reduce the item's purchase price by 25% or more. Any item specifically marked Final Sale on the product listing is Final Sale regardless of the discount received and cannot be returned, exchanged, or returned for store credit. All returns must be authorized by Atèlette before being sent. Please do not include additional items in an approved return or send merchandise back to us without first receiving return authorization.

Merchandise returned without authorization, including items added to an otherwise approved return, may be subject to a restocking fee of up to 50% of the item's purchase price. Any merchandise that does not meet our return eligibility requirements may be refused and returned to the customer at the customer's expense.

Atèlette is a very small team, but there are real people on the other side of every order. We’re always happy to answer questions and accommodate reasonable requests whenever we can. Please allow up to 2 business days for us to thoughtfully respond to your inquiry. E-mail: service@atelette.com