Policies

We endeavor to process your order within 2-5 business days of receiving your order. Orders may take longer to ship during peak season & promotional periods. Domestic orders are shipped through USPS or UPS (you can choose the courier and speed of transit delivery at checkout) and International orders can ship through USPS, UPS, or DHL. Shipment charges are calculated at checkout based on weight and final destination of the order. All return shipping fees are the responsibility of the buyer though we are happy to provide a pre-paid return shipping label (the cost of which will be deducted from your store credit as it applies.)

Use the contact form and request a return within 14 Days of Delivery. Please reference your order number and full name that was on your order as this will quicken the process. We only accept returns for products in new, unworn condition with our tags still attached. All returns must be received back in the same condition they were sent free of signs of wear, damage, and alterations and we will carefully review the condition at our sole discretion. All returns are given as store credit and will be processed within 14 days of receiving your return. Buyer is responsible for all shipping return charges. All items purchased on sale are considered final. *Effective 4/5/24 - Order returned that was originally purchased using Shop Pay/Affirm pay installments will be subject to a service fee of 10% of item cost.

Use the contact form to request an exchange within 14 Days of Delivery. You can only exchange for the same product in a different size, please note we will not do exchanges for a different product. If you would like to exchange for a different product, your request will be treated like a return and you will be issued store credit. Buyer is responsible for all return shipping charges.

All returns will be given back as store credit. Store credit is only issued for items purchased and will not include any shipping fees. Your store credit is issued to the account linked to the original purchase. Store credit expires and become inactive from 1 year of issue. 10% service fee will apply to reactivate/reissue expired store credit. Your store credit is not valid for use with our parent company, Adored Vintage and vice versa.

As part of our commitment to minimizing waste, our gift cards are only offered in digital format. When you purchase a gift card, it will be sent directly to the email address you provided during checkout. You have the flexibility to either forward the digital gift card to your intended recipient with ease, or if you prefer a physical copy, you can open the email and print out the gift card for a more traditional presentation.

All of our packages are shipped with tracking. Once a parcel departs from our studio, our access to information regarding its whereabouts is on par with yours. In instances of a misplaced, missing, or stolen parcel, as the recipient, you possess a greater capacity to facilitate its recovery by directly engaging with the carrier. They can subsequently liaise with the delivery driver on your specific route to expedite the search process. Your prompt communication with the carrier is often the most effective approach to resolving such situations efficiently. Please visit this link for further assistance -- https://www.usps.com/help/missing-mail.htm We are also happy to file a claim on your behalf as sometimes multiple claims file help expedite the process.

We're sorry, but we do not accept order cancellations. When receiving your order, you may request to return it for store credit. We kindly ask you to shop thoughtfully and be a conscientious consumer. Take a moment to peruse and comprehend our policies, and don't hesitate to ask any questions before making your purchase.

All items purchased during a promotional sale or are discounted at 25% off or more are considered final sale and cannot be exchanged or returned for store credit. Any items that explicitly note "final sale" in the product listing are considered final sale and cannot be returned for store credit or exchanged. Unapproved returns are subject to a 50% restocking fee.

We ship to most countries around the world. If you do not see your country listed, please use the contact form and let us know and we can see if we can arrange something for you. Transit time for international shipments is 3-4 weeks on average. Please note we are not responsible for any customs or duties charges that may be incurred.