Customer Reviews

Based on 1 review
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B
B.C.

Came with an obvious defect that is unacceptable for a skirt > $100, then was told I would have to pay for return shipping to get the skirt exchanged. They tried to tell me I got a “free shipping” gift already. It wasn’t a gift nor specific to my order, because free shipping is made available even now when your order hits a certain amount. Not a great first experience and likely my last.

The skirt was purchased at 40% off during a final sale, which the buyer acknowledged. Despite our policy that all discounted items of 25% or more are final sale, we made an exception to offer an exchange, as we agreed that a small section of the lace trim at the hem wasn’t up to our usual standards. We also held the replacement item and shared the buyer’s photo with our sewing team to help improve future quality.

When asked about a return shipping label, we kindly explained that we are unable to offer this, as noted in our return policy. Additionally, the order received a complimentary Free Shipping promotion—listed on the receipt as a “GIFT”—which is our way of showing appreciation to our customers during special sale periods.

We’re genuinely disappointed to see a one-star review for an issue we believed was being handled thoughtfully and fairly. As a small business, we do our very best to make things right and stand by the care we put into both our garments and our service.

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Soft armchair

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